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Stay Rules

4. Rules for Use of the Hotel’s Property

4.1. The Hotel provides Guests with furnished rooms equipped with household appliances (TV, hairdryer, refrigerator, etc.), plumbing and other equipment for their stay. The Hotel’s rooms and common areas are insulated and have modern finishes, utility networks, equipment and fittings that met all requirements at the time they were put into operation.

4.2. Guests must treat the Hotel’s property with care, use the equipment for its intended purpose and comply with fire safety requirements. If damage to property, technical faults or emergencies (flooding, fire, broken glass, etc.) are discovered, the Hotel Administration must be informed immediately.

4.3. Within one hour after checking into a room, the Guest has the right to report to the Administrator any defects found in the room’s finishes or fittings. If no such report is made and the Administration discovers loss of or damage to the Hotel’s property upon the Guest’s departure, the Guest shall pay for the material damage.

4.4. On check-in, the Guest is issued a key (plastic card), which must be returned on the day of departure. If the Guest loses the key, a penalty is charged.

4.5. In the event of loss of or damage to property located on the Hotel’s premises caused by the User (including towels, bathrobes, dishes, furniture, various inventory, etc.), the Guest must compensate the damage within 2 calendar days, but no later than the date of check-out from the Hotel. The amount of the damage is determined: in accordance with the prices indicated on the information stands, in the consumer corner, on menus, price tags, price lists and other information documents of the Hotel, and in the absence of such prices — by a commission composed of the administrator, a front desk employee and any other Hotel employee, on transparent terms and at the market value of the lost or damaged property.

5. Internal Rules of Stay at the Hotel

5.1. The Hotel operates around the clock. The billing time is 12:00, check-out time is 12:00, and check-in time is 14:00. A room at the Hotel is provided upon presentation of a passport or another identity document and a completed guest registration form of the established format. After concluding the accommodation agreement (completing the form), Guests receive the key to the room allocated for their stay from the Administrator.

5.2. From 22:00 to 8:00 quiet must be kept in the Hotel’s premises and on its territory. During this time, audio systems and televisions must not be played loudly in the rooms.

5.3. Visitors may come to Hotel Guests between 7:00 and 23:00. The person staying in the room must consent to the visit, and the Administrator keeps a record of all Hotel Guests. The person staying in the room is responsible for the visitor. If necessary, the Administrator and a security service representative have the right to check the visitor’s documents.

5.4. Smoking in the room and other premises of the Hotel is prohibited. A penalty is imposed for smoking in the Hotel’s premises. In the event of repeated smoking in prohibited areas, the Hotel administration has the right to evict the Guest unilaterally without refunding the cost of the services provided.

5.5. If a Guest does not wish to be disturbed, they may hang a «Do not disturb!» sign on the outer door handle; the sign is part of the room’s equipment. The reverse side of the sign reads «Please clean the room!». A Guest may hang this sign if they consider that the room has not been cleaned properly.

5.6. Storing weapons, explosives, narcotic and psychotropic substances in hotel rooms is prohibited. Bringing animals without prior agreement with the Hotel Administration is also prohibited.

5.7. The Administrator oversees compliance with the Hotel’s internal rules. The Administrator explains the stay rules to Guests and accepts their complaints about the conduct of staff and other Guests that breaches the established order.

6. Energy Saving

6.1. The use of adapters and extension leads, and of high-power electrical appliances, including heating appliances, is prohibited in the rooms, except where such appliances form part of the room’s standard equipment or have been issued for use by the Hotel’s staff.

6.2. Leaving the hot and cold water taps running unnecessarily is not acceptable. These taps (mixers) must not be left running after leaving the room.

6.3. When there is no centralised power supply, electricity is provided by an emergency generator. Electricity consumption from the emergency generator is limited (we recommend switching off all electrical appliances, including televisions). Unreasonable use may cut off the power supply to the entire Hotel.

7. Video Surveillance

7.1. The Hotel’s territory, all entrances to it, the internal staircases and corridors are monitored by video cameras. All information is registered, recorded on digital media and stored. Video surveillance is carried out for the safety of Guests, their property and the Hotel’s property. By signing the registration form, the Guest acknowledges and does not object to the use of video surveillance systems in the Hotel’s premises (except for the rooms and toilet cubicles).

8. Arrival and Vehicle Parking

8.1. Parking of vehicles is permitted in the designated area and subject to available parking spaces. Such parking may be limited in time.

9. Services Provided by the Hotel

9.1. The Hotel provides basic services included in the price of the stay, and additional services provided for a separate fee.

9.2. The basic services include: provision of a room for the stay, room cleaning, meals (breakfast), calling an ambulance, first aid, a wake-up call at a specified time, and delivery of correspondence to the room.

9.3. The Hotel accepts visitors for stays around the clock. A room is provided for use with a specified number of places. If additional visitors need to be accommodated in a room and the room is equipped for them, such visitors are accepted for a separate fee. Children under 18 may only be accommodated at the Hotel together with adults (parents or relatives).

9.4. Routine cleaning (dusting, taking out the rubbish, washing glasses, cleaning the bathrooms) is carried out daily.

9.5. A full room clean is carried out each time after a visitor checks out.

9.6. Towels and bed linen are changed no more than once every three days. At visitors’ request, towels can be changed outside this schedule.

10. Room Reservations

10.1. Room reservations:

  • The Hotel Administration has the right to conclude room reservation agreements. Where rooms are available, the Administration accepts reservation requests from legal entities and individuals.
  • The Hotel has the right to conclude with the Customer an agreement on reservation and payment by bank transfer at the established room rates by signing it by both parties. The agreement is deemed concluded only once the Hotel has approved the reservation request submitted to it in writing.
  • The Hotel accepts reservation requests by post, telephone or other means of communication (including email and fax) that make it possible to reliably establish that the request belongs to the Customer.
  • Requests to reserve rooms at the Hotel for individual tourists, citizens and groups are submitted by the Customer within the period determined by the Hotel Administration in accordance with the concluded agreement.
  • When a room is booked for an individual paying in cash or by credit card, a separate reservation agreement is not required. The confirmation document for the rate and the arrival/departure dates under the reservation is the Booking Confirmation, which the Guest receives once the reservation has been received.
  • A reservation is considered «non-guaranteed» if no payment is made. To make a reservation «guaranteed», the Guest must pay 100% of the reservation cost in advance by bank card, make a bank transfer, or allow the Hotel to pre-authorise a credit card for the total amount of the reservation. Prepayment or pre-authorisation can be made on the website or by other means as previously agreed with the Hotel.
  • 6 days before check-in, the Guest must guarantee the reservation by allowing the Hotel to pre-authorise the Customer’s credit card for the total amount of the reservation.
  • A non-guaranteed reservation is valid until 18:00 on the arrival date, after which it may be cancelled by the Hotel without notifying the Guest.
  • By confirming a room reservation at the Hotel, the Guest accepts and agrees to the above terms, to the reservation cancellation procedure and to the rules that apply in the event of a no-show.

10.2. Cancellation of a reservation:

  • A confirmed reservation is cancelled by sending the Hotel a written notice to res@marketsquarelviv.com or by calling +380322462344, +380322462345. Cancellation is free of charge (except for special rates that do not provide for a refund of the prepayment) if it is made at least 24 hours before the Guest’s arrival date.
  • If a reservation is cancelled after that time, the Customer pays the Contractor 100% of the confirmed reservation amount, including the cost of any additional services ordered.
  • If the Guest does not arrive at the Hotel or cancels the reservation later than 24 hours before, up to 14:00 on the arrival date, the prepayment equal to the cost of the reservation (100% of the total amount per the confirmation) is not refunded and is treated as a penalty collected in favour of the Hotel.
  • All prices for hotel services are stated in hryvnias. Payment for the stay is made in hryvnias.
  • Payment for the stay is made before the Guest’s arrival and at check-in. Payment may be made in cash, by credit card, by bank transfer, by invoice, etc. The Hotel accepts Visa, Mastercard or American Express bank cards.
  • The room rate does not include the tourist tax of UAH 40.00 per night per person (net of VAT).

10.3. Conditions for exemption from the tourist tax:

  • the Guest has a business trip order on arrival and/or provides a scanned copy of it when booking;
  • in order for the tourist tax not to be included in the invoice for a cashless booking, a scanned copy of the business trip order must be sent to the reservations department together with the booking request; otherwise the tourist tax will be included in the invoice or paid by the Guest on site;
  • a person has the status of a person with a disability or a child with a disability, confirmed by the relevant documents, and persons accompanying a person with group I disability or a child with a disability (no more than one accompanying person);
  • a person has the status of a war veteran, confirmed by the relevant documents (including an ATO participant);
  • a person has the status of a participant in the liquidation of the consequences of the accident at the Chornobyl nuclear power plant, confirmed by the relevant documents;
  • the Guest is under 18 years of age.

11. Rights and Obligations of Guests

11.1. Guests staying at the Hotel are prohibited from:

  • Bringing into and storing in the rooms substances, materials and items that are dangerous to people’s life and health or to the safety of property.
  • Leaving strangers in the room or giving them the room keys.
  • Smoking tobacco products, electronic cigarettes and hookahs anywhere on the Hotel’s premises (in rooms, corridors, the lobby, the restaurant, etc.). Smoking is permitted only in the specially designated area (ask the administrator for its location). For smoking in prohibited areas, the Guest undertakes to pay a penalty of UAH 3000 for each breach.
  • Taking dishes, cutlery, food or drinks out of the restaurant without prior agreement with the restaurant’s management.
  • Using electric heating appliances that are not part of the room’s equipment, or using the Hotel’s and the room’s equipment for purposes other than those intended.
  • Disturbing the peace of other Guests between 22:00 and 8:00.
  • Bringing into and storing at the Hotel unregistered firearms, air guns and other types of weapons.
  • Staying with animals of any kind weighing more than 5 kg, except guide dogs (by prior agreement with the Hotel Administration).
  • Using and storing personal electrical appliances, in particular boilers, pressure cookers and other high-voltage devices and appliances that are not part of the room’s equipment.
  • Bringing into and storing at the Hotel flammable, explosive or other dangerous materials.
  • Bringing into and storing at the Hotel items that give off an unpleasant odour.
  • Bringing into and storing at the Hotel items of exceptionally large size or in exceptionally large quantities.
  • Bringing into and storing at the Hotel narcotic substances or other items whose storage is prohibited by the legislation of Ukraine.

11.2. Rights and obligations of Guests:

  • A Guest has the right to invite visitors to their room between 07:00 and 23:00, but no more than 3 people at a time, not counting the guests staying in that room. If a visitor stays in the room after 23:00, the Guest must pay the difference between double and single occupancy if the Guest paid for single occupancy only. If two Guests are already registered in the room, a charge per the Hotel’s price list applies for accommodating adults on an extra bed in a room that the Hotel Administration has designated as suitable for an extra bed.
  • A Guest must compensate the Hotel for losses in the event of loss of or damage to the Hotel’s property, and is also liable for breaches caused by the persons they have invited (visitors). The amount of the loss is determined by the Hotel Administration. The losses are compensated by the Guest in full, in an amount covering the Hotel’s actual losses, on the basis of a Material Damage Report, within five banking days from the date the said Report is drawn up.
  • In the event of disputed situations regarding compensation for the Hotel’s losses that require additional consideration, the deposit will be withheld until the relevant procedure at the Hotel is completed, namely the drawing up of a Material Damage Report.

11.3. Rules for staying with animals:

  • Staying with animals weighing up to 5 kg or with guide dogs is possible only by prior agreement with the Hotel Administration.
  • Stays with animals take place in the rooms designated by the Hotel Administration.
  • At check-in, the Guest must provide the Administrator with credit card details to block a deposit, or pay a cash deposit of UAH 3000 as a guarantee of payment of a Hotel penalty for possible damage to property caused by the animal during the stay. If there are no debts to the Hotel and no damage has been caused, the deposit is returned to the Guest’s bank card within 14 days after check-out (depending on the bank).
  • An additional charge of UAH 500.00 per night applies per the Hotel’s price list for accommodating an animal weighing up to 5 kg in the room.
  • It is not permitted to leave the animal alone in the room unattended.
  • All necessary hygiene items for the animal must be provided.